Audit Report

This report provides a detailed log of actions performed by all help desk technicians using ADManager Plus. It includes information such as which action was performed, on which object, by whom, and when. The report offers filter options to refine the data based on:

• Technician name
• Task details
• Object managed
• Managed object's domain
• Action category
• Module used
• Domain name

You can define the reporting time frame using filters such as Last 1 hour, Last 7 days, Last 30 days, or a custom period. The report can be exported in CSV, PDF, XLSX, and HTML formats. You can also schedule the report for email delivery at a specific date, time, or recurring interval.

Steps to generate Help desk Audit Report

1. Navigate to the Delegation tab.
2. Click Audit Report located under Help Desk Audit Reports.
3. In the Select Help Desk Technicians field, select the desired technicians whose action details you want to know.
4. In the Period field, specify the time duration for which you want the data.
5. Check the Show Archived Data box to include archived data along with current data.
6. Click the Details option in the report to view comprehensive information about all completed tasks.

Archive Audit Reports

This option allows you to archive audit data of help desk technicians for any specified period. You can store the archived reports in a custom location and retain them for as long as needed. The following actions can be performed using this option:

• View help desk technicians' audit archives
• Configure archive settings

View technicians' audit archives

This option allows you to access archived data from a particular time period. You can customize the archived report based on help desk technician and time period.

Steps to view archived data

1. Navigate to the Delegation tab.
2. Click Audit Report located under Help Desk Audit Reports.
3. Click Manage Archives located at the top right of the page.
4. Select View Archives.
5. In the Select Archive field, select the archived report to be viewed from the list of archives in the new window.
6. In the Select Help Desk Technicians field, select the technician whose action details are to be viewed.
7. In the Period field, select the period for which the data is to be displayed for the selected archive.
8. If Custom Period is selected, choose the Start Time and Finish Time to customize the period for which data is to be displayed for the selected archive.
9. If you want to restore the closed and canceled requests from the archive, enable the Restore Workflow Requests checkbox.
10. To restore archived orchestration audits, enable the Restore Orchestration Audits checkbox.
11. Click Go to view the archived report.
    Note: The archived audit reports and the restored workflow requests will be cleared every Sunday at 20:00 hrs and will have to be restored if you want to view the report after that.

Configure archive settings

Use this option to define how help desk technician audit data should be archived, including the archive interval, data retention period, and storage location—customized to suit your organization's needs.

How to manage archive settings

1. Navigate to the Delegation tab.
2. Click Audit Report located under Help Desk Audit Reports.
3. Click Manage Archives located at the top right of the page.
4. Select Archive Settings.
5. In the Audit reports archive interval field, enter the time interval (in days) after which archiving is to be done. The archive scheduler repeats after every n day mentioned in this field. All the data for this time period will be archived.
6. In the Archive files retention period field, enter the time duration (in years) for which the archived data is to be retained. The retention period begins from the time the data is archived till the period mentioned in this field.
7. In the Archive Location field, enter the location where the archived reports are to be stored.
8. Click Save to apply the settings.